EXCLUSIVE LUXURY PLANS
Pick Your Favorite
Gold Operational
Perfect for getting started in short-term rentals with complete peace of mind. Airbnb pays you directly while Vancasta manages every operational detail professionally.
Description
▼Initial 6-month contract. Comprehensive solution designed for owners who want to maximize profitability from day one, delegating the entire operation to expert hands while maintaining total control of their income.
Ideal Plan For:
- New owners in vacation rentals seeking professional market entry
- Investors prioritizing passive income without operational complications
- Those wanting to validate their property's potential before scaling
Ideal Property Type:
- 1-3 bedroom apartments in urban tourist areas
- Properties with facilitated access and basic services included
- Properties ready to operate without major immediate investments
Owner responsibilities: Payment of utilities, supply of requested cleaning materials, attention to maintenance reports, and active collaboration in improving metrics according to Vancasta audits.
Note: Amounts shown are referential and may vary according to property area, strategic location, and finish level. Payments processed directly via Airbnb; for Booking, transfers are managed by Vancasta due to platform limitations.
Minimum operational requirements
▼- Complete regulatory compliance Legal registration with authorities, mandatory periodic reports, and full compliance with requirements to operate without risks or penalties.
- Comprehensive professional management Cleaning with 5-star hotel standards and 24/7 multichannel support to resolve any guest situation instantly.
- Security and verification Verified check-in with identity validation, smart digital access, and strict compliance with local security regulations.
- 100% delegated operation From first booking inquiry to final checkout, our expert team manages absolutely everything without you lifting a finger.
- Continuous intelligent optimization Dynamic pricing adjusted according to real-time demand, deep market analysis, and constant improvement of financial performance.
- Total all-inclusive operation Trained staff, all necessary supplies, rigorous inventory control, and premium guest services completely included.
- Certified bilingual service Support in Spanish and English under strict international quality standards, ensuring memorable experiences for global guests.
- Premium managed channels Optimized and professionally managed presence on Airbnb and Booking, the two leading vacation rental market platforms.
Gold Comprehensive
The definitive all-in-one solution. Vancasta manages absolutely everything while you only receive net income without worries.
Description
▼Premium 360° management experience where Vancasta assumes total control of your property as a hotel asset, maximizing returns while you enjoy net income without any intervention.
Ideal Plan For:
- Busy owners who value their time and seek 100% passive investment
- Investors with multiple properties requiring centralized management
- Those wanting optimal profitability without involvement in daily operations
Ideal Property Type:
- Premium luxury apartments in strategic high-demand locations
- Properties with superior amenities and high rate potential
- Properties justifying comprehensive management due to value and complexity
Owner responsibilities: Only collaborate in continuous improvement of conversion metrics following Vancasta's professional audits.
Note: Referential amounts varying according to area, privileged location, and luxury level. Direct payments via Airbnb; Booking fully managed by Vancasta.
Minimum operational requirements
▼- Complete 360° operation Includes absolutely everything from Gold Operational Plan plus advanced administrative support for seamless management.
- End-to-end comprehensive management From first inquiry to checkout, premium hotel cleaning, inventory control, and world-class 24/7 support.
- Total financial administration Complete management of supplier payments, utilities, and all operational financial obligations.
- Guaranteed net income Receive only your final net profitability each month, completely free from administrative or operational worries.
Platinum Operational
For hosts who want to improve profitability, delegate operations, and have statistical control.
- Complete delegated operation
- Advanced analytics
- Profitability optimization
Platinum Comprehensive
Your property as a premium hotel unit. Monthly reports, audits, and annual projection.
- Everything from Platinum Operational
- Premium hotel management
- Revenue audits
- Annual ROI projection
ApartHotel Operator
Comprehensive solution for hotels, resorts, buildings, and multi-property complexes
- Multi-property management
- Existing PMS integration
- Dedicated operations team
- Enterprise reporting
- Priority 24/7 support
- Staff training
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We manage:
Houses and apartments for short-term rentals.
Villas
Hotels.
Vertical and horizontal properties.
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We use smart extensions to collect our monthly commission.
We offer a dynamic fee structure, with a management percentage varying between 0% and 30% per month, adjusting month to month within this range. Our goal is to maximize your earnings, adapting to the season and demand to ensure you get the highest possible return on your property.
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The commission is the consideration of 0-30% of the gross monthly revenue generated by the property. THE OWNER will receive 80% of the gross monthly revenue, less the costs associated with the operation of the property, which will be detailed month by month in an invoice.
If cameras are installed during our management (which is very likely), who owns the camera?
The camera, being part of the property's equipment, remains an asset of the owner. For this reason, said investment is naturally assumed by the owner.
If the property needs maintenance repairs, whether corrective or preventive, who is responsible for the expenses? Vancasta supervises and coordinates the necessary repairs to ensure the good condition of the property. However, the costs of the repairs are the responsibility of the owner, since said improvements directly benefit his assets, at least in commission/management contracts, a very different case from Sublease contracts where Vancasta assumes said expenses.
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The cleaning cost is covered by the guest, since this value is included as part of the total rate at the time of booking. It does not matter if said value can be public or hidden at the time of booking, it is still assumed by the guest as part of the experience to be received.
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In a commission-based agreement, Vancasta only manages the property on behalf of the owner, so operating costs are the owner's responsibility. In a sublease agreement, Vancasta operates the property directly and assumes the expenses, as it generates income as the primary tenant.
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Our service covers the entire administration: from managing reservations and communicating with guests to coordinating cleaning and maintenance services.
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Booking management and communication with guests to ensure a smooth experience.
Coordination of cleaning and maintenance services (preventive and corrective) to keep the property in optimal condition.
Supervision of inventories and supplies needed for each stay, such as bed linen, towels and toiletries.
Creation and/or optimization of your listing: From the presentation of the property with professional photography, advice and implementation of interiors, intelligent revenue management, to operational processes.
Management of reviews and guest feedback to continuously improve service and maintain high quality standards.
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We coordinate cleaning and maintenance services, although we recommend that the owner provide 1-2 reliable contacts for each service, and it is expected that the property will be delivered without any impacts related to preventive and/or corrective maintenance, nor cleaning and painting.
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Mathematical analyses are performed based on the results of intelligent applications that use algorithms to analyze this data.
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We conduct regular inspections and collect feedback data from guests in their reviews to ensure the property is kept in top condition.
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Yes, as a property owner you have control over the availability of your property. You can block dates when you prefer not to host guests.
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We manage reviews proactively, responding to feedback and taking steps to continually improve the service, always focused on maintaining a high satisfaction rating. In addition, it is one of the sources we use for data purposes and operational improvements.
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We can advise you on the process to achieve the required quality standards, ensuring an optimal experience for guests whether the management is yours or ours. Click here to find out more.
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Administration of horizontal tourist property.
Administration of vertical tourist properties.
Horizontal tourist properties.
Hotels & Resorts.
Frequently Asked Questions
Operating Philosophy for Short-Term Rental Properties
Vancasta’s Short-Term Property Management Philosophy
Our approach is based on the standardization of good service, also known as ‘‘Excellence in hospitality’’ which consists of: Personalized service, High standards, Attention to detail, Feedback and continuous improvement, this means that at Vancasta, we differentiate ourselves from other hotel, short-term rental and vacation apartment operators because we believe in a realistic and consistent standard of good service. We understand that perfect service does not exist; On the contrary, it is nothing more than a utopia, to affirm the contrary would be to ignore the WIDE diversity of expectations of each guest, and even human nature itself, and clearly demonstrates a lack of knowledge of said diversity and lack of exposure to customer service. However, this should NEVER be a limitation to delivering a sustained and highly demanding quality service and we also want to have owners who believe in said standard. This means that, regardless of each guest's individual perception, the standard we offer is solid and consistent. Contact us.
At Vancasta, we offer comprehensive property management, focusing on optimizing every aspect of your property through a service that ranges from accounting to the management of horizontal property lease contracts. In an ever-changing market, our vacation rental and homeowners' association solutions not only comply with the law and regulations of the Ministry of Housing, but also adapt to the demands of tourism and investment in Colombia and Mexico. Through our software and mobile application, we provide real-time access to your property information for informed decision-making. In addition, our specialized team, which includes real estate lawyers and experts in privacy policy and administrative law, ensures that your property is protected under the superintendence of industry and commerce, guaranteeing transparency and legal security. Contact us.
Vancasta - Admission Standards for Managing Your Properties
At Vancasta, we are focused on offering quality stays. We firmly believe that there are basic and fundamental standards to follow in the stay and experience of guests, regardless of the luxury level of the property.
If your property has problems such as pests, lack of maintenance or painting, neglected garden areas, unsafe locations, inadequate staff or lacks basic cleaning supplies, we ask that you do not contact us, as these aspects violate our quality policies.
We are a brand, being part of our portfolio carries our last name, and we want to be well represented. Anyone can be part of the portfolio that we manage as long as they maintain our operating philosophy, the standard of excellence. This standard can be offered in any property, whether it is luxury or a simple property.